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VenuesWest staff at concert event

Frequently Asked Questions

  • The selling of tickets via non-authorised sellers is a breach of the conditions of sale of that ticket and those doing so are knowingly breaching this policy. Ticketmaster and the venue recommend that you do not buy tickets from non-authorised sellers. The Hirer and the Venue have the right to refuse your entry.

    Things you need to know if you're buying a resold ticket

  • Food & beverages will be available in the venue. Outside catering is not permitted.

    NO glass, cans or plastic bottles are allowed in the arena. Cups are provided at each entry door.

    Please Note: HBF Stadium is a licensed venue. No alcohol is to be brought into the venue.

  • A dedicated operation will be in place for prams, strollers, wheelchairs and walkers. For safety reasons, strollers and prams are not permitted in the Main Arena. Strollers and prams may be stored in cloakrooms provided. For wheelchairs and walkers an accessibility seating ticket will need to be requested. 

  • Accessible seating can be purchased online via Ticketmaster.

    Bookings including a Companion Card ticket can only be collected from the Box Office. The Companion Card must be presented upon collection.

    Alternatively, please call Ticketmaster’s Accessible Seating Line on 1300 446 925 if you have Wheelchair, Companion Card or Special Needs booking requirements.