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Swim and Aquatics

Frequently Asked Questions

    Swim School
    • As our continuous program is charged by direct debit the options to pay includes your credit card or bank details.

    • Please note that VenuesWest swim instructors are not responsible for your children before or after their class. Please remain nearby during their lesson to ensure collection is on time. Children under 12 years are not permitted to enter the venue by themselves and must be supervised at all times.
    • For all patrons enjoyment and safety photography and videoing of children is not permitted.
    • A$15.00 failed payment fee will apply where a direct debit has been rejected.
    • We will be running a Holiday Swim Program during the December and January Holidays.

    • Please ensure that you scan your fob prior to entering the pool area. Failure to scan a fob before your lesson will result in a general entry fee being applied.
    • All teachers hold an AUSTSWIM qualification or equivalent, CPR/Resuscitation certificate and Working with Children Check.

    • When the students are ready to move up a level, the teacher will instruct the Pool Deck Supervisor and the student will receive their certificate. The Pool Deck Supervisor will move the child to the new level at the same time; if space is not available they will notify the parent/guardian for further availability.

      Check your child's progress anytime by logging into your customer account via the Customer Portal. Learn how.

    • Replacement fobs will be charged a $10 fee. 
    • Yes, your child can commence their swimming lessons at any time. Enrolment is done online via our Customer Portal.

      A step by step guide of how to access the customer portal and enrol can be found here.

    • Contact the HBF Stadium Swim School Office to book a free assessment.

      Phone: 9441 8227


      Alternatively, use our Swim Level Finder to identify your child's level.
    • 1:1 Private lessons are available for Children and Adults at HBF Stadium subject to availability.

    • Please bring bathers, towel and goggles. All equipment is provided.

    • HBF Stadium Swimming Lessons are a continuous program with progressive development. Your child will swim continuously over the year including most school holiday periods. Assessment will be ongoing, with certificates awarded when your child has achieved their skills relevant to their stage. This means you won’t need to wait until the end of the term for your child to move up to the next level. Classes are held weekly with your fees debited from your account on a weekly basis. Once you are enrolled, you will not be required to re-enrol again, unless you withdraw your enrolment and decide to re-join the program at a later date.

    • Swimming classes at HBF Stadium are continuous with a six week break in the December/January school holidays. Classes will continue weekly at all other times throughout the year.

    • Class detailsAgeDaysTimeDurationPrice (single)
      Toddlers & pre-school

      Level 1-3
      2 - 5 years

      Mon - Sat9:00am - 12:00pm30 mins$20.20
      School age levelLevel 1-7
      6 - 15 years
      Mon - Fri
      3:30 - 5:30pm30 minsL1 - 3 $20.20
      L3 - 7 $18.20
      Squad swimming8 - 15 years
      Junior, Intermediate & Senior
      Mon - Fri
      3:30pm - 5:00pm
      9:00am - 12:00pm
      45 mins$18.20
      Carnival SquadLevel 5 & aboveTue, Thu7:15am - 8:00am45 mins$18.20
      Advanced Squad13+ yearsTue, Thu5:00pm - 6:00pm60 mins$18.20
      Adult Swim FitIntermediate
      16+ years
      Tue, Thu5:00pm - 6:00pm60 mins$18.20
      Holiday Swim Toddlers L1, 2 & P3
      Levels 3 - 7
      TBCTBC30 mins
      30 mins
      45 mins
      Private Lessons 1:1  By appointment30 mins$45.00
      Private Lessons  By appointment30 mins$31.00


    • Ages 2 – 17 years (Children must be 2 years to enrol)

      Class size – subject to change at discretion of Swim School Coordinator

      Swim School LevelsClass Size
      Toddler and Pre School Levels 1 – 3 2 children per class
      School Age Levels 1 – 22 children per class
      School Age Level 34 children per class
      School Age Levels 4 - 66 children per class
      School Age Level 78 children per class
      Junior Squad12 children per class
      Intermediate, Senior and Advanced Senior Squad15 children per class

    • HBF Stadium offers classes six days a week, with a variety of classes and times available.

    • Terms and Conditions are available when the registration period commences. A copy can be downloaded here.

    • Enrol online via the Customer Portal. Please refer to our help and support articles above.

    • If your preferred class is showing 'full capacity' in our online booking please contact Swim School staff directly on 94418227 for alternate options.

    • Credits, refunds and make up lessons are not available for missed lessons.

    • For your convenience we offer the opportunity to freeze your lessons for a period of up to four weeks per year in addition to the scheduled Christmas/New Year break. Your four weeks can be taken in one block or broken up into smaller timeframes.

      To do this, please log into the customer portal and enter the Freeze. Freezes are done via the portal can be completed up until midnight the day before. Follow our Freeze swimming lessons guide for step by step instructions.

    • Lessons will not be run on public holidays and you will not be charged. All lessons will continue during school holidays on the same day and time, except for a six week break over the Christmas and New Year period. Lessons will end with the school term calendar and resume with Term 1. More information will be provided in the lead up to these holidays.

    • To cancel from the Swim School program, complete the Request to Cancel form. Remember to allow 7 days’ notice as not to incur the next direct debit charges.

      Help us continue to improve our service by completing the Exit Survey which will be emailed to you after processing your request. We value your feedback and thank you for your time in sharing your experience.

    • HBF Stadium's outdoor pools are accessed via main Reception, accessible from the western and southern entrances to the venue.
    • Please check the Lane Availability before you visit, consider joining one of the many squads who call HBF Stadium home or try to swim between 9am to 3pm when pools are generally quieter.

    • We have disabled and pram access to our pools. Disabled toilets changerooms and baby changing tables available.
    • Showers toilets & hairdryers are available. Alternatively bring your own hairdryer & plug in.
    • Children have to be accompanied by an adult up until 12 years of age.

    • VenuesWest charges spectator fees to cover the costs associated with managing a large multipurpose venue, including essential services such as cleaning and provision of facilities, and in the case of aquatic sports, additional lifeguards, which are required by regulations when there is an increased number of people within the aquatic area.

    • Please check the Lane Availability on our website. The lane availability refreshes at 5am each day.

    • At present we have no lockers on poolside available.

    • Pools are heated to 27ºC.

    • Please check the Lane Availability on our website. Change tabs to view the Indoor 8 lane or Outdoor 10 Lane Pool availability. The lane availability refreshes at 5am each day.

    • HBF Stadium has a walking/slow swimming lane but you will require a buoyancy belt as all our pools are deep water pools.

    Can't find what you're looking for?

    For Swim School enquiries, give our friendly staff at Swim School a call on 9441 8227 or email us below. For Aquatics enquiries call 9441 8222. Contact